SimpliFire Format 36" Linear Electric Wall Mount Fireplace

• 120 volts, 1500 watts 12.5 amps
• 5,000 BTU output
• Clear crystal media
• ShadowGlo Alpine Timber one-piece log set
• Four flame colors
• 14 fuel bed colors
• Multi-colored accent lighting
• Concealed heat vents
• Multifunction Remote
• Wall Mount Bracket
• Heater

• Clean, built-in look in an easy-to-install wall mount design
• Clear crystal media and one-piece ShadowGlo Alpine Timber log set come standard
• No mesh screen or visible heat vents
• Enjoy year-round with or without heat
• Wall Mount - Facilitates fast and easy installation with a simple wall mount kit for easy placement.
• Multifunction Remote - Thermostat, lighting, on/off control at your fingertips.
• Adjustable Heat - Enjoy year-round with or without heat.  
• Flame and Ember Colors - Tailor each fireside experience with four flame and 13 ember-bed color choices.
• Multi-Color Accent Lighting - Create your own unique atmosphere with beautiful downlighting in the mantel.

Warranty Coverage

HHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable period of Warranty coverage set forth in the table below (“Warranty Period”). If a Product or Component Parts are found to be defective in materials or workmanship during the applicable Warranty Period, HHT will, at its option, repair the applicable Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. This Warranty is subject to conditions, exclusions, and limitations as described below.

Order Confirmation:

You will receive a confirmation email as soon as you place your order. After that, we double-check if all items ordered are in stock and available for immediate shipment. If your order is available for the delivery within the advertised time frame, we will submit it for shipment to the warehouse. If the expected delivery time exceeds the advertised time frame, we'll reach out to you via email and/or phone to confirm the order.

Order Shipment:

You will receive an email confirmation with tracking number within 1 business day from the time the item has been shipped. If you would not receive tracking information within 10 business days of your order, feel free to follow up with our customer service team.

Estimated Time of Arrival:

We typically deliver within 2-10 business days. Custom made products are usually delivered within 4-12 weeks. If the expected delivery date for your order would fall outside of the advertised 2-10 business day time frame, our customer service team will reach out to you to confirm if you are OK with that date.

Areas Covered:

All estimated delivery dates and shipping costs advertised on the website apply the the contiguous United States only (the Lower 48 and D.C.). Please contact our customer service team to discuss the time and cost of shipping to Hawaii, Alaska, or the U.S. territories. We don't ship internationally, but we can ship your order to a freight forwarder of your choice.

Damages:

It is critical that you inspect the packaging of all items when they arrive and check if you received all boxes listed on the delivery receipt. If you notice any damage or shortage of packages, you must make a note of it on the bill of lading, take pictures, and refuse delivery. Your note should say "refused due to damage". If there are no damages visible before opening the box, you must note "subject to further inspection may contain concealed damage". By signing a freight delivery without making any notes, you accept the product as it is and release the seller from any liability. If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos of all sides of the packaged goods within 2 business days. We cannot process your claim if you fail to send images within 2 business days. After we receive information from you about the refused delivery or concealed damage, we immediately initiate a claim with the shipping company or with the manufacturer. After the claim is fully processed, we ship all replacements at absolutely no cost to you.

Cancellations & Returns:

We can cancel your order at absolutely no cost to you before the shipping label or Bill of Lading has been created, or before production of a custom order has started. Custom made items are not eligible for cancellations or returns after production has started. You can return all non-custom made items within 30 days of delivery, except when noted otherwise on their product page. To be eligible for a return, the item must be unused and in the same condition as you received it. It must also remain in the original packaging, and the packaging must be in perfect resellable condition. The cost of shipping the product both ways (to the customer, and back to the warehouse) and a 25% restocking fee will be deducted from the refund. Orders delivered outside the United States are not eligible for refunds. If your order arrived damaged, "Damages" section applies. Please contact us before returning your order to discuss shipping details. All refunds will be issued to the credit card you used for your purchase within 2 days after all returned items arrived at the warehouse. If a credit card refund is not possible, we will issue a direct deposit.